Refund policy

Overview
We want you to be satisfied with your OUTCOME purchase. This policy outlines the circumstances under which returns, exchanges, or refunds may be considered.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@ceylonbiotech.com or +94 778 450 440, including your order number and photo evidence of the issue. We will review each case individually and, where appropriate, arrange a replacement or refund at our discretion.

Change of Mind
Due to the nature of our products (cleaning and personal care items), we are unable to accept returns or offer refunds for change of mind once a product has been opened or used, for hygiene and safety reasons.

Unopened, unused products in original packaging may be considered for return within 7 days of delivery, subject to review. Return shipping costs, where applicable, are the responsibility of the customer unless the return is due to an error on our part.

Refund Processing
Where a refund is approved, it will be processed to the original payment method within a reasonable timeframe following approval. Orders paid via Cash on Delivery will be refunded via bank transfer or store credit, at the customer's preference, subject to verification.

Non-Returnable Situations
We reserve the right to decline a return or refund request where a product has been used, where the request falls outside the stated timeframe, or where there is reasonable cause to believe the request does not reflect a genuine issue with the product.

Bulk and Trade Orders
Returns and refunds for bulk or trade orders are handled separately and are subject to the specific terms agreed at the time of order.

Contact
For any questions regarding this policy, contact us at info@ceylonbiotech.com or +94 778 450 440.

This policy does not affect any statutory rights you may have under applicable Sri Lankan consumer protection law.